Support
Neloa 支持
Neloa 无需账号，任务默认只保存在当前设备，不会自动同步。
备份与换机
在 App 中打开“更多 → 数据与隐私设置 → 导出 Neloa 备份”，然后在系统面板选择“存储到文件”。换机、卸载或清除 App 数据前请先保存外部 .focusflow 备份。新设备安装 Neloa 后，使用“导入备份”恢复任务、模板和趋势历史；永久 Pro 请通过 App Store 的“恢复购买”单独恢复。
提醒没有出现
确认任务或子任务设置了日期和时间，并在 Neloa 的数据与隐私设置中开启系统提醒。再前往 iPhone“设置 → 通知 → Neloa”确认通知已允许。专注模式、通知摘要、省电策略或系统调度可能影响展示时间。
免费版、Trial 与 Pro
免费版支持每日接力、任务与一层子任务、基础看板、日历日视图、本机提醒、备份与最多 30 个未完成总任务。14 天 Pro 体验需要主动开启，到期不会自动扣费。Lifetime Pro 是一次购买，永久解锁完整月／周／日日历、无限任务、重复任务、模板、自定义提醒提前量、批量操作和本机长期趋势。
数据删除与购买恢复
你可以在“数据与隐私设置”中清除本机任务。卸载或清除系统 App 数据也可能删除本机数据，因此应先导出备份。备份不包含 Trial 或购买权益。若 Lifetime Pro 未显示，请确认使用原购买 Apple Account，并在 Pro 页面点击“恢复购买”。Apple 测试或商店服务临时不可用时可稍后重试。
联系我们
请注明 Neloa 版本、iPhone 型号、iOS 版本、操作步骤和看到的提示。请勿发送任务正文、密码、购买凭据或其他敏感信息。支持邮件仅在处理请求所需期间保留；不再需要时删除，法律要求保留的情况除外。你可以通过同一邮箱请求删除已发送的支持邮件。
Support
Neloa Support
Neloa requires no account. Tasks stay on the current device by default and do not sync automatically.
Backup and moving devices
Open More → Data & Privacy → Export Neloa backup, then choose Save to Files. Export before replacing your device, uninstalling, or clearing app data. Import the .focusflow file on the new device. Restore Lifetime Pro separately through the App Store.
Missing reminders
Set a date and time, enable system reminders in Neloa, and confirm iPhone Settings → Notifications → Neloa allows notifications. Focus modes, summaries, power settings, and system scheduling can affect delivery.
Free, Trial, and Pro
Free includes Daily Continuity, tasks and one subtask level, basic Board, calendar Day view, local reminders, backups, and up to 30 unfinished top-level tasks. The 14-day Trial is opt-in and never auto-charges. A one-time Lifetime Pro purchase unlocks the complete calendar, unlimited tasks, recurrence, templates, custom reminder lead times, batch actions, and on-device long-term trends.
Contact
Email hello.neloa@outlook.com with the Neloa version, iPhone model, iOS version, steps, and the message shown. Do not send task content, passwords, purchase credentials, or sensitive information. Support mail is retained only while needed to handle the request and deleted when no longer needed, except where retention is required by law. You may request deletion through the same address.